Business Service Managers
Business Services Managers plan, organise, direct, control and coordinate sales and marketing activities of an enterprise or organisation.
Manage construction activities
Manage construction activities
A person working in this occupation might be likely to spend 0.54% of their time on this task.
This specific skill is part of the “Manage construction or production projects” within the “Work activities preparation” skills cluster family.
Prepare financial documents, reports or budgets
Prepare financial documents, reports or budgets
A person working in this occupation might be likely to spend 0.29% of their time on this task.
This specific skill is part of the “Undertake financial reporting, documentation and analysis” within the “Business operations and financial activities” skills cluster family.
Prepare operational budgets
Prepare operational budgets
A person working in this occupation might be likely to spend 0.29% of their time on this task.
This specific skill is part of the “Manage operational budgets” within the “Business operations and financial activities” skills cluster family.
Direct organisational operations, projects or services
Direct organisational operations, projects or services
A person working in this occupation might be likely to spend 30% of their time on this task.
This specific skill is part of the “Manage services, staff or activities” within the “Business operations and financial activities” skills cluster family.
Provide basic information to guests, visitors, or clients
Provide basic information to guests, visitors, or clients
A person working in this occupation might be likely to spend 13% of their time on this task.
This specific skill is part of the “Provide customer service and communicate information” within the “Customer service” skills cluster family.
Direct sales, marketing or customer service activities
Direct sales, marketing or customer service activities
A person working in this occupation might be likely to spend 9% of their time on this task.
This specific skill is part of the “Manage services, staff or activities” within the “Business operations and financial activities” skills cluster family.
Prepare staff schedules or work assignments
Prepare staff schedules or work assignments
A person working in this occupation might be likely to spend 9% of their time on this task.
This specific skill is part of the “Schedule staff or assign work” within the “Human resources” skills cluster family.
Monitor performance of organisational members or partners
Monitor performance of organisational members or partners
A person working in this occupation might be likely to spend 5% of their time on this task.
This specific skill is part of the “Undertake human resources activities” within the “Human resources” skills cluster family.
Direct financial operations
Direct financial operations
A person working in this occupation might be likely to spend 5% of their time on this task.
This specific skill is part of the “Manage, monitor and undertake financial activities” within the “Business operations and financial activities” skills cluster family.
Analyse data to inform operational decisions or activities
Analyse data to inform operational decisions or activities
A person working in this occupation might be likely to spend 4% of their time on this task.
This specific skill is part of the “Use data to inform operational decisions” within the “Data, analytics, and databases” skills cluster family.
Analyse financial records to improve efficiency
Analyse financial records to improve efficiency
A person working in this occupation might be likely to spend 4% of their time on this task.
This specific skill is part of the “Verify and maintain financial records” within the “Business operations and financial activities” skills cluster family.
Implement organisational process or policy changes
Implement organisational process or policy changes
A person working in this occupation might be likely to spend 4% of their time on this task.
This specific skill is part of the “Establish organisational policies or programs” within the “Business operations and financial activities” skills cluster family.
Determine pricing or monetary policies
Determine pricing or monetary policies
A person working in this occupation might be likely to spend 4% of their time on this task.
This specific skill is part of the “Conduct financial transactions or processes” within the “Business operations and financial activities” skills cluster family.
Develop marketing plans or strategies
Develop marketing plans or strategies
A person working in this occupation might be likely to spend 3% of their time on this task.
This specific skill is part of the “Develop marketing plans” within the “Sales and marketing” skills cluster family.
Plan facility layouts or designs
Plan facility layouts or designs
A person working in this occupation might be likely to spend 2% of their time on this task.
This specific skill is part of the “Plan and coordinate work operations” within the “Business operations and financial activities” skills cluster family.
Develop organisational goals or objectives
Develop organisational goals or objectives
A person working in this occupation might be likely to spend 1% of their time on this task.
This specific skill is part of the “Establish organisational policies or programs” within the “Business operations and financial activities” skills cluster family.
Develop organisational policies or programs
Develop organisational policies or programs
A person working in this occupation might be likely to spend 1% of their time on this task.
This specific skill is part of the “Establish organisational policies or programs” within the “Business operations and financial activities” skills cluster family.
Manage environmental sustainability projects
Manage environmental sustainability projects
A person working in this occupation might be likely to spend 1% of their time on this task.
This specific skill is part of the “Undertake environmental sustainability planning or activities” within the “Environmental management” skills cluster family.
Conduct employee training programs
Conduct employee training programs
A person working in this occupation might be likely to spend 1% of their time on this task.
This specific skill is part of the “Train staff” within the “Human resources” skills cluster family.
Hire staff
Hire staff
A person working in this occupation might be likely to spend 1% of their time on this task.
This specific skill is part of the “Undertake recruitment activities” within the “Human resources” skills cluster family.
Recommend organisational process or policy changes
Recommend organisational process or policy changes
A person working in this occupation might be likely to spend 0.19% of their time on this task.
This specific skill is part of the “Establish organisational policies or programs” within the “Business operations and financial activities” skills cluster family.
Determine resource needs
Determine resource needs
A person working in this occupation might be likely to spend 0.19% of their time on this task.
This specific skill is part of the “Manage operational budgets” within the “Business operations and financial activities” skills cluster family.
Manage construction activities
Manage construction activities
A person working in this occupation might be likely to spend 0.19% of their time on this task.
This specific skill is part of the “Manage construction or production projects” within the “Work activities preparation” skills cluster family.
Technology Skills
Enterprise resource planning ERP software
Enterprise resource planning ERP software
Software used to provide a central data source for corporate/organisational information, and enable a variety of business functions including HR, other resource management, reporting, and financial management
Business intelligence and decision support software
Business intelligence and decision support software
Software that supports the gathering, storage, analysis and reporting of data required to make strategic business decisions
Project management software
Project management software
Software that supports the process of planning, documenting, and managing projects, including managing deadlines, task scheduling and budget
Customer relationship management CRM software
Customer relationship management CRM software
Software used to track and record customer data and interactions, monitor services levels, and aid in the identification of sales and marketing opportunities
Document management and code versioning software
Document management and code versioning software
Software that uses electronic file versioning and indexing to manage and archive all changes made to electronic files and IT code progressions
Malaysia Standard Industrial Classification (MSIC)
National Education Code (NEC)
0311: Economics
0411: Accounting, Auditing and Taxation
0412: Finance, Banking and Insurance
0413: Islamic Banking and Finance
0414: Management and Administration
0415: Marketing and Advertising
0417: Work Skills
Basic Skills Level
Cluster Families
Key
T
Trending Skills
Skills that have increased in demand over the past few years based on job advertisement data
E
Emerging Skills
Skills that are new to this occupation within the last five years based on job advertisement data
Job advertisement data is current to 31 December 2021