Oral communication

The ability to communicate information and ideas in speaking so others will understand.

Basic Skill
Basic
Basic
Basic
Intermediate
Intermediate
Intermediate
Intermediate
High
High
High

Level 0

Follow simple instructions like “wash your hands”

Level 1

Provide a simple explanation to a supervisor about a work hazard

Level 2

Cancel a newspaper delivery by phone

Level 3

Give clear, sequenced instructions on how to use a hand-held drill

Level 4

Answer a customer’s questions about which product would work best for them

Level 5

Give instructions to a lost driver

Level 6

Participate in a work meeting and ask appropriate follow up questions

Level 7

Explain a complex procedure or process to a client, taking into account linguistic needs and cultural sensitivities.

Level 8

Explain advanced principles of genetics to a first-year university student

Level 9

Provide meaningful, culturally appropriate support to someone in distress.