Oral communication

The ability to communicate information and ideas in speaking so others will understand.

Basic Skill
Basic
Basic
Basic
Intermediate
Intermediate
Intermediate
Intermediate
High
High
High

Level 1

Follow simple instructions like “wash your hands”

Level 2

Provide a simple explanation to a supervisor about a work hazard

Level 3

Cancel a newspaper delivery by phone

Level 4

Give clear, sequenced instructions on how to use a hand-held drill

Level 5

Answer a customer’s questions about which product would work best for them

Level 6

Give instructions to a lost driver

Level 7

Participate in a work meeting and ask appropriate follow up questions

Level 8

Explain a complex procedure or process to a client, taking into account linguistic needs and cultural sensitivities.

Level 9

Explain advanced principles of genetics to a first-year university student

Level 10

Provide meaningful, culturally appropriate support to someone in distress.