{"id":174187,"date":"2023-05-20T21:40:03","date_gmt":"2023-05-20T13:40:03","guid":{"rendered":"https:\/\/mynsr.talentcorp.com.my\/technology-skill\/customer-relationship-management-crm-software\/"},"modified":"2023-05-20T21:40:03","modified_gmt":"2023-05-20T13:40:03","slug":"customer-relationship-management-crm-software","status":"publish","type":"technology_skill","link":"https:\/\/mynsr.talentcorp.com.my\/technology-skill\/customer-relationship-management-crm-software\/","title":{"rendered":"Customer relationship management CRM software"},"content":{"rendered":"<script>window.nsr_page_banner=\"https:\/\/mynsr.talentcorp.com.my\/wp-content\/uploads\/2023\/04\/technology-skills.png\"<\/script>\n\n<div class=\"breadcrumbs \" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\"><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" href=\"https:\/\/mynsr.talentcorp.com.my\" data-href-rewrite='https:\/\/mynsr.talentcorp.com.my' class=\"home\" title='Go to TalentCorp MyNSR' aria-current=\"page\"><span class=\"eplusicon-home mr-xs\"><\/span><\/a><meta property=\"position\" content=\"1\"><\/span><\/div>\n\n\n<div class=\" wp-block-columns eplus-wrapper is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\" wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><div data-copy=\"page-title\">Technology Skill<\/div>\r\n<div class=\"wp-block-group technology-tools-block has-background pa-sm nsr-dark-blue bg-nsr-red shadow-2\" style=\"width: 100% !important;\">\r\n\t<h5 class=\"has-text-align-center has-text-color color-nsr-dark-blue mt-sm\">\r\n\t\t\r\n\t\tCustomer relationship management CRM software\r\n\t\t\r\n\t<\/h5>\r\n\t\r\n\t\r\n\t\r\n<\/div><\/div>\n\n\n\n<div class=\" wp-block-column eplus-wrapper is-layout-flow wp-block-column-is-layout-flow\"><!-- wp:group {\"className\":\"technology-tool-details-block\",\"layout\":{\"type\":\"constrained\"}} -->\r\n<div class=\"wp-block-group technology-tool-details-block shadow-2 color-nsr-dark-blue\" style=\"margin: 0 !important; width:100% !important;\"><!-- wp:heading {\"level\":5,\"style\":{\"color\":{\"text\":\"#0f2451\"}}} -->\r\n<!-- \/wp:heading -->\r\n\t\r\n\r\n\t<b>Definition<\/b> <p>Software used to track and record customer data and interactions, monitor services levels, and aid in the identification of sales and marketing opportunities<\/p>\n\r\n\r\n\t\r\n\r\n<!-- wp:spacer {\"height\":\"10px\"} -->\r\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\r\n<!-- \/wp:spacer -->\r\n\r\n<b>Used by the following occupations<\/b>\r\n\r\n<!-- wp:paragraph {\"fontSize\":\"small\"} -->\r\n<div class=\"nsr-hide-msic nsr-hide-nec\">\r\n<div class=\"nsr-accordion\" data-reorder>\r\n<div class=\"nsr-expand shadow-1\" id=\"occupation-173519\" data-row-order=\"2431\">\r\n\t<div class=\"nsr-header\">\r\n\t\t<a href=\"#occupation-173519\" title='Expand Advertising And Marketing Professionals'><i class=\"fas fa-caret-right\"><\/i> 2431: Advertising And Marketing Professionals<\/a>\r\n\t<\/div>\r\n\t<div class=\"nsr-collapse\">\r\n\t\t<p><p>Advertising and Marketing Professionals develop and coordinate advertising strategies and campaigns and develop market opportunities for new and existing goods and services.<\/p>\n<\/p>\r\n\t\t\r\n\t\t<div class=\"nsr-msic\">\r\n\t\t\t<b>Malaysia Standard Industrial Classification (MSIC)<\/b>\r\n\t\t\t<ul>\r\n\t\t\t\t\r\n\t\t\t\t<li>Professional, Scientific And Technical Activities<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>Information And Communication<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>Administrative And Support Service Activities<\/li>\r\n\t\t\t\t\r\n\t\t\t<\/ul>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"nsr-nec\">\r\n\t\t\t<b>National Education Code (NEC)<\/b>\r\n\t\t\t<ul>\r\n\t\t\t\t\r\n\t\t\t\t<li>0323: Media and Communications<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0411: Accounting, Auditing and Taxation<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0414: Management and Administration<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0415: Marketing and Advertising<\/li>\r\n\t\t\t\t\r\n\t\t\t<\/ul>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<!-- <p class=\"mt-md\"><a href=\"https:\/\/mynsr.talentcorp.com.my\/occupation\/advertising-and-marketing-professionals\/\" target=\"_blank\" rel=\"noopener\">Read More <span class=\"eplusicon-external-link\"><\/span><\/a><\/p> -->\r\n\t\t<p class=\"mt-md\"><a href=\"https:\/\/mynsr.talentcorp.com.my\/occupation\/advertising-and-marketing-professionals\/\" rel=\"noopener\">Read More<\/a><\/p>\r\n\t<\/div>\r\n<\/div>\r\n\r\n<div class=\"nsr-expand shadow-1\" id=\"occupation-173497\" data-row-order=\"1222\">\r\n\t<div class=\"nsr-header\">\r\n\t\t<a href=\"#occupation-173497\" title='Expand Advertising And Public Relations Managers'><i class=\"fas fa-caret-right\"><\/i> 1222: Advertising And Public Relations Managers<\/a>\r\n\t<\/div>\r\n\t<div class=\"nsr-collapse\">\r\n\t\t<p><p>Advertising and Public Relations Managers plan, organise, direct, control and coordinate the advertising and public relations activities of enterprises and organisations or of enterprises that provide related services to other enterprises and organisations.<\/p>\n<\/p>\r\n\t\t\r\n\t\t<div class=\"nsr-msic\">\r\n\t\t\t<b>Malaysia Standard Industrial Classification (MSIC)<\/b>\r\n\t\t\t<ul>\r\n\t\t\t\t\r\n\t\t\t\t<li>Financial And Insurance Takaful Activities<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>Professional, Scientific And Technical Activities<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>Wholesale And Retail Trade, Repair Of Motor Vehicles And Motorcycles<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>Information And Communication<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>Manufacturing<\/li>\r\n\t\t\t\t\r\n\t\t\t<\/ul>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"nsr-nec\">\r\n\t\t\t<b>National Education Code (NEC)<\/b>\r\n\t\t\t<ul>\r\n\t\t\t\t\r\n\t\t\t\t<li>0323: Media and Communications<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0414: Management and Administration<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0415: Marketing and Advertising<\/li>\r\n\t\t\t\t\r\n\t\t\t<\/ul>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<!-- <p class=\"mt-md\"><a href=\"https:\/\/mynsr.talentcorp.com.my\/occupation\/advertising-and-public-relations-managers\/\" target=\"_blank\" rel=\"noopener\">Read More <span class=\"eplusicon-external-link\"><\/span><\/a><\/p> -->\r\n\t\t<p class=\"mt-md\"><a href=\"https:\/\/mynsr.talentcorp.com.my\/occupation\/advertising-and-public-relations-managers\/\" rel=\"noopener\">Read More<\/a><\/p>\r\n\t<\/div>\r\n<\/div>\r\n\r\n<div class=\"nsr-expand shadow-1\" id=\"occupation-173387\" data-row-order=\"1214\">\r\n\t<div class=\"nsr-header\">\r\n\t\t<a href=\"#occupation-173387\" title='Expand Business Service Managers'><i class=\"fas fa-caret-right\"><\/i> 1214: Business Service Managers<\/a>\r\n\t<\/div>\r\n\t<div class=\"nsr-collapse\">\r\n\t\t<p><p>Business Services Managers plan, organise, direct, control and coordinate sales and marketing activities of an enterprise or organisation.<\/p>\n<\/p>\r\n\t\t\r\n\t\t<div class=\"nsr-msic\">\r\n\t\t\t<b>Malaysia Standard Industrial Classification (MSIC)<\/b>\r\n\t\t\t<ul>\r\n\t\t\t\t\r\n\t\t\t\t<li>Manufacturing<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>Professional, Scientific And Technical Activities<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>Wholesale And Retail Trade, Repair Of Motor Vehicles And Motorcycles<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>Financial And Insurance Takaful Activities<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>Information And Communication<\/li>\r\n\t\t\t\t\r\n\t\t\t<\/ul>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"nsr-nec\">\r\n\t\t\t<b>National Education Code (NEC)<\/b>\r\n\t\t\t<ul>\r\n\t\t\t\t\r\n\t\t\t\t<li>0311: Economics<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0411: Accounting, Auditing and Taxation<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0412: Finance, Banking and Insurance<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0413: Islamic Banking and Finance<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0414: Management and Administration<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0415: Marketing and Advertising<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0417: Work Skills<\/li>\r\n\t\t\t\t\r\n\t\t\t<\/ul>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<!-- <p class=\"mt-md\"><a href=\"https:\/\/mynsr.talentcorp.com.my\/occupation\/business-service-managers\/\" target=\"_blank\" rel=\"noopener\">Read More <span class=\"eplusicon-external-link\"><\/span><\/a><\/p> -->\r\n\t\t<p class=\"mt-md\"><a href=\"https:\/\/mynsr.talentcorp.com.my\/occupation\/business-service-managers\/\" rel=\"noopener\">Read More<\/a><\/p>\r\n\t<\/div>\r\n<\/div>\r\n\r\n<div class=\"nsr-expand shadow-1\" id=\"occupation-173629\" data-row-order=\"2511\">\r\n\t<div class=\"nsr-header\">\r\n\t\t<a href=\"#occupation-173629\" title='Expand Computer Systems Analysts'><i class=\"fas fa-caret-right\"><\/i> 2511: Computer Systems Analysts<\/a>\r\n\t<\/div>\r\n\t<div class=\"nsr-collapse\">\r\n\t\t<p><p>Computer Systems Analysts gather and analyse facts on operations, procedures and systems for transfer into a program appropriate for data processing equipment, and recommend computer use to increase productivity efficiency and organisational profit.<\/p>\n<\/p>\r\n\t\t\r\n\t\t<div class=\"nsr-msic\">\r\n\t\t\t<b>Malaysia Standard Industrial Classification (MSIC)<\/b>\r\n\t\t\t<ul>\r\n\t\t\t\t\r\n\t\t\t\t<li>Professional, Scientific And Technical Activities<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>Information And Communication<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>Manufacturing<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>Other Service Activities<\/li>\r\n\t\t\t\t\r\n\t\t\t<\/ul>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"nsr-nec\">\r\n\t\t\t<b>National Education Code (NEC)<\/b>\r\n\t\t\t<ul>\r\n\t\t\t\t\r\n\t\t\t\t<li>0611: Information Technology and Information System<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0612: Software Engineering<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0613: Computer Science<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0614: Computer Use<\/li>\r\n\t\t\t\t\r\n\t\t\t<\/ul>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<!-- <p class=\"mt-md\"><a href=\"https:\/\/mynsr.talentcorp.com.my\/occupation\/computer-systems-analysts\/\" target=\"_blank\" rel=\"noopener\">Read More <span class=\"eplusicon-external-link\"><\/span><\/a><\/p> -->\r\n\t\t<p class=\"mt-md\"><a href=\"https:\/\/mynsr.talentcorp.com.my\/occupation\/computer-systems-analysts\/\" rel=\"noopener\">Read More<\/a><\/p>\r\n\t<\/div>\r\n<\/div>\r\n\r\n<div class=\"nsr-expand shadow-1\" id=\"occupation-173475\" data-row-order=\"1511\">\r\n\t<div class=\"nsr-header\">\r\n\t\t<a href=\"#occupation-173475\" title='Expand Information And Communications Technology Managers'><i class=\"fas fa-caret-right\"><\/i> 1511: Information And Communications Technology Managers<\/a>\r\n\t<\/div>\r\n\t<div class=\"nsr-collapse\">\r\n\t\t<p><p>Information and Communications Technology Managers organise, plan, direct, control and coordinate the acquisition, development, maintenance and use of computers and telecommunications systems.<\/p>\n<\/p>\r\n\t\t\r\n\t\t<div class=\"nsr-msic\">\r\n\t\t\t<b>Malaysia Standard Industrial Classification (MSIC)<\/b>\r\n\t\t\t<ul>\r\n\t\t\t\t\r\n\t\t\t\t<li>Professional, Scientific And Technical Activities<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>Information And Communication<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>Administrative And Support Service Activities<\/li>\r\n\t\t\t\t\r\n\t\t\t<\/ul>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"nsr-nec\">\r\n\t\t\t<b>National Education Code (NEC)<\/b>\r\n\t\t\t<ul>\r\n\t\t\t\t\r\n\t\t\t\t<li>0414: Management and Administration<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0611: Information Technology and Information System<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0612: Software Engineering<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0613: Computer Science<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0614: Computer Use<\/li>\r\n\t\t\t\t\r\n\t\t\t<\/ul>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<!-- <p class=\"mt-md\"><a href=\"https:\/\/mynsr.talentcorp.com.my\/occupation\/information-and-communications-technology-managers\/\" target=\"_blank\" rel=\"noopener\">Read More <span class=\"eplusicon-external-link\"><\/span><\/a><\/p> -->\r\n\t\t<p class=\"mt-md\"><a href=\"https:\/\/mynsr.talentcorp.com.my\/occupation\/information-and-communications-technology-managers\/\" rel=\"noopener\">Read More<\/a><\/p>\r\n\t<\/div>\r\n<\/div>\r\n\r\n<div class=\"nsr-expand shadow-1\" id=\"occupation-173365\" data-row-order=\"1121\">\r\n\t<div class=\"nsr-header\">\r\n\t\t<a href=\"#occupation-173365\" title='Expand Managing Directors and Chief Executives'><i class=\"fas fa-caret-right\"><\/i> 1121: Managing Directors and Chief Executives<\/a>\r\n\t<\/div>\r\n\t<div class=\"nsr-collapse\">\r\n\t\t<p><p>Managing Directors and Chief Executives formulate and review policies and plan, direct, coordinate and evaluate the overall activities of enterprises or organisations (except special interest organisations and government departments) with the support of other managers, usually within guidelines established by a board of directors or a governing body to whom they are answerable for the operations undertaken and results.<\/p>\n<\/p>\r\n\t\t\r\n\t\t<div class=\"nsr-msic\">\r\n\t\t\t<b>Malaysia Standard Industrial Classification (MSIC)<\/b>\r\n\t\t\t<ul>\r\n\t\t\t\t\r\n\t\t\t\t<li>Professional, Scientific And Technical Activities<\/li>\r\n\t\t\t\t\r\n\t\t\t<\/ul>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\r\n\t\t<div class=\"nsr-nec\">\r\n\t\t\t<b>National Education Code (NEC)<\/b>\r\n\t\t\t<ul>\r\n\t\t\t\t\r\n\t\t\t\t<li>0311: Economics<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0412: Finance, Banking and Insurance<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0414: Management and Administration<\/li>\r\n\t\t\t\t\r\n\t\t\t\t<li>0415: Marketing and Advertising<\/li>\r\n\t\t\t\t\r\n\t\t\t<\/ul>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<!-- <p class=\"mt-md\"><a href=\"https:\/\/mynsr.talentcorp.com.my\/occupation\/managing-directors-and-chief-executives\/\" target=\"_blank\" rel=\"noopener\">Read More <span class=\"eplusicon-external-link\"><\/span><\/a><\/p> -->\r\n\t\t<p class=\"mt-md\"><a href=\"https:\/\/mynsr.talentcorp.com.my\/occupation\/managing-directors-and-chief-executives\/\" rel=\"noopener\">Read More<\/a><\/p>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:spacer {\"height\":\"20px\"} -->\r\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\r\n<!-- \/wp:spacer -->\r\n\r\n<\/div><\/div>\n<\/div>\n","protected":false},"template":"","class_list":["post-174187","technology_skill","type-technology_skill","status-publish","hentry","description-off"],"icon":false,"description":"Software used to track and record customer data and interactions, monitor services levels, and aid in the identification of sales and marketing opportunities","_links":{"self":[{"href":"https:\/\/mynsr.talentcorp.com.my\/wp-json\/wp\/v2\/technology_skill\/174187"}],"collection":[{"href":"https:\/\/mynsr.talentcorp.com.my\/wp-json\/wp\/v2\/technology_skill"}],"about":[{"href":"https:\/\/mynsr.talentcorp.com.my\/wp-json\/wp\/v2\/types\/technology_skill"}],"wp:attachment":[{"href":"https:\/\/mynsr.talentcorp.com.my\/wp-json\/wp\/v2\/media?parent=174187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}